Your position: Home > FAQ


About Products
1.About packing
We use environmentally friendly simple packaging, each set is packed in a plastic bag.

2.About size offer standardized US size systerm and manual measurement on each product.
Please refer to size chart section in each product for more details. 
3.Do you accept OEM and what is minimum quantity?
Yes, OEM  is welcomed, and the minimum quantity depends on the items you order, ad please send us the clear model pictures you want to order, we will submit them to our Designers, once we have the material, we could produce for you in time. If you have not, we will search them for you, and then produce. And send the samples to you first so that you could check.

About Price and Payment
1.About the price
We are wholesale website offer boutique clothing in bulk, all the products online are not including the shipping cost & duties.
2.The discount policy
We offer 3% discount for order over US$500,6% off over US$1000, 10% off over US$2,500 and 15% off over US$5,000 as the wholesale discount. 
If you need order more than US$30,000 or 200 pieces per style/color/size, please contact our online sales.

3.Our payment and bank information.
We accept the Credit Cards, PayPal, Bank Transfer and Western Union payment.
We accept 30% deposit first and balance before delivery.
If you want to pay us through Bank or Western Union, please contact us for receiver's information.

About Shipping
Usually door-to-door international express delivery, you can also choose air or sea transportation if the quantity is large.
1. How long will it take to ship the products ?
It takes 3-7 business days by Fedex/DHL/UPS/Aramex, depending on your location.
2. Could we have any discount of postage ?
Yes , of course! We keep long-term cooperation with DHL/Fedex/UPS/Aramex and other international express companies,and enjoy preferential freight prices.
3. Could you tell me the shipping cost before order?
Yes , of course!
1>. The freight depends on different mode of transportation, international districts, cargo weight, whether fluffy volume or not, and other factors.
2>. After confirm the address, the system will automatically recommend several modes of transportation and the corresponding freight for your choice.
3>. If you are not satisfied with the transportation mode or freight, please contact our service staff. We will try our best to apply for the most preferential freight.
4. About the delivery time?
After you place an order, we will check your order first and then send the invoice to you within 24 hours.
Shipment will be arranged within 2-3 working days after the full payment.
5. About the tracking number?
After your package is sent, we will provide you a tracking number, so you check where is your package.
6. About the risk of customs detension?
1>.Our price does not include import duties and other fees of countries;
2>.International express companies handle the export customs declaration as agents, the goods can usually be exported smoothly.
Due to different policies of different countries, for example, if the goods encounter a customs detention, the customers need to deliver the relevant taxes by themselves;
3>.We will often do related work to help customers smooth customs clearance, such as export by way of "free sample "or "free gift";
4>.We can also make low-price invoice to help declare export according to customer's requirements.

Return & Exchange Policy accept renew the products which having problem in quality:
1. Please feedback the information about quality problems within 3-7 days after receipt of the goods;
2. Please provide real photos of products with quality problems;
3. For replacement, usually we will send new products along with your next order;
4. If you do not need replacement, we can negotiate with each other according to the actual situations, and the discount amount will be returned to you;
5. We will decide whether to return defective goods depending on the particular facts, the freight must be informed by the buyer before returning;
If you choose to refund, we will respond to your refund on the same day, and the refund will be returned to your account within 1 to 3 working days. If it is during holidays, the arrival time may be delayed.
6. The following situations do not belong to scope of return or exchange service:
1>.Products have been worn, used or washed;
2>.Products with thread residue, fade after washing, and color difference due to different production batch;
3>.More than 7 days after receive the goods;
4>.Refuse to provide photos of defective goods or the photos are completely unable to identify;
For the above situations that beyond scope of return or exchange service, Sebowel company will give more discounts or preferential policies in future orders according to the circumstances.